So here is something to shed some light on the big question of why one of the most exciting and innovative firms in the world won’t answer press calls ….I hadn’t been aware of a media blackout. But again, here’s what I experienced…
Here’s this story, apparently it posted on Jan. 12 – timely, because of the news of SpaceX opening up a new Seattle office.
I am a big fan of what this company is doing and I hated to include the details on PR. But my experience was really daunting. Never got a name or anywhere to go for press contacts….maybe with the new Seattle office they will have a phone number that’s connected to a FT receptionist – anyway, I’m looking forward to seeing what’s next from this massively innovative firm…..
Every time I have to sift through ridiculous, frustrating IVR, I think about this issue. Comcast, I’m looking at you.
Here’s a story that just went live on GetVoip.com – our first foray into call center operations and the application of context-awareness.
Thanks to Guy at CustomerMatrix and Bill and Barbara at CallFire for weighing in on this kind of technology – I’m looking forward to emerging questions about why, with all of the new stuff available, businesses can’t seem to come up with just a little more love for customers, or help time-starved parents, workers and others save a few precious minutes when calling in routinely to ask about bills, fix issues with services, or otherwise manage their day to day.